Returns & Exchange Policy

At Mirzapur Kaleen and Rugs we understand that sometimes people like to be able to touch and feel products before buying and that’s why we introduced the 100% Satisfaction Guarantee. Customer Satisfaction is our number one priority. If for any reason you are not 100% satisfied with your purchase, you can return you rug (in its original condition) within 7 days of delivery, for an exchange.

Simply contact us with your intention to return you rug so we can provide you with the return delivery address. You will need to pay the return shipping fee; our courier company will coordinate with you for re-packing the rug. Please also allow three to five working days for pickup the material. An exchange will be processed within 2 working days as soon as we receive it back to us. This will allow time for the inspection and shipping the new rug to you.

As the carpet and rug is very luxury and wear & tear sensible product. Hence, in any case we are unable to provide you any kind of refund.

The exchange facility is available only for one time against your respective purchases.

Products offered during clearance sale / sale offer cannot be exchanged.